Privacy Policy

Privacy Policy

Keys to London Ltd is committed to respecting your right to privacy and protecting your personal data.
Please read the following privacy policy to learn more about our obligations for keeping personal data up to date

Who we are

Keys to London Ltd is a data controller in respect of personal information that we process in connection with our business (including the products and services that we provide). In this notice, references to “we”, “us” or “our” are references to Keys to London Ltd.

Our principal address is 109 Mallinson Road, London, SW11 1BL

The information we use and where we get it from

We collect and process various types of personal information, including:

Basic information such as name, sex, address and contact details

Information about your family, lifestyle and social circumstances such as dependents including age, marital status, employment details, pets, smoking habits

Services provided to you

In addition, when we act as a purchasing agent on your behalf and in order to comply with laws relating to money laundering, fraud, terrorist financing, bribery and corruption, and international sanctions, we will ask you for Proof of identity and address and source of funds.

Information collected will have been provided by you when you ask us to deliver our services to you.

Do we keep sensitive personal data?

We will avoid to ask sensible data from you such as data relating to your health or the age of your children as much as possible and only if relevant to the service we will deliver to you.

How do we keep your personal data secure?

We take seriously the security of your personal data.

Appropriate organisational, technical and physical safeguards to protect data from loss, misuse, and unauthorised access, disclosure and destruction are implemented.

How do we process your personal data?

We will use your personal data to deliver the services you have requested from us and to keep you informed during the process.

We will also use your data to safeguard against fraud and money laundering and to meet our legal or regulatory obligations.

We may also process your information in the day to day running of our business, to manage our business and financial affairs. It is in our interests to ensure that our processes and systems operate effectively and that we can continue operating as a business.

That could be performing follow-ups to ensure that you are still in the property that we found for you, to check that you are satisfied or to understand at the end of your letting contract what you wish to do: renewing, extending or ending.

How do we share and disclose data to third parties?

We do not sell your personal data to anyone. We only use and disclose personal data for the purposes for which it was initially collected, and for purposes which are directly related to delivering the services you have requested from us.

This includes disclosing your personal data to estate agents.

We may also share and disclose data (including personal data) in the following limited circumstances:

  • Where you have specifically asked or agreed for us to do so, for instance to a solicitor, a mortgage broker or to a moving company
  • It is required in order to respond to your request
  • It is required by law or regulation and by law enforcement agencies, judicial bodies, government entities, tax authorities or regulatory bodies around the world


If we want to send you marketing information relating to our products and services that we think will be of interest and relevant to you or newsletters, we will ask for your prior consent. In case you change your mind and no longer want to receive these communications you can tell us at any time by contacting us at We will not share your information with third parties for their own marketing purposes without your express permission.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.

For further information visit This information is used to track visitor use of the website. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website, so when you link to other websites you should read their own privacy policies.

How long do we keep your personal data?

We don’t keep your information for longer than we need to, which is usually up to six years after your relationship with us ends, unless we are required to keep it longer (for example due to a court order or investigation by law enforcement agencies or regulators).

Transferring your data outside of Europe

Data which you provide to us may be transferred to countries outside the European Union (“EU”) when cloud services are used by our company.

By submitting your personal data, you are agreeing to this transfer, storing or processing. If we transfer data outside of the EU in this way, we will take step to ensure that appropriate measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined our privacy practices

Applicable laws

We are bound by local and regional applicable privacy and data protection laws and regulations

Your rights and your personal data

You have the following rights with respect to your personal data:

  • The right to request a copy of your personal data that we hold about you
  • The right that we do not process your data for marketing purposes
  • The right to request that we correct any personal data if it is found inaccurate or out of data
  • The right to request your personal data to be erased where it is no longer necessary for us to retain such data
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing
  • The right to lodge a complaint with the Data Commissioners Office if you consider that we have breached our privacy obligations

Your subject access rights

You have the right to access personal data held about you. To do so, you must provide a written request to including the following information as a minimum:

  • Your full name, address and contact telephone number and email address
  • Any information used by us to identify or distinguish you from other with the same name
  • Details of specific information and any relevant dates to which that information relates

Where necessary, we may require you to provide further information in order to comply with your request as fully and as quickly as possible

How to make a complaint?

If you have any concerns or a complaint regarding our collection and use of your personal data, or a personal breach of your privacy, please send them to:

We will treat your requests and complaints confidentially and contact you within a reasonable time to address your concerns and we will aim to ensure that your complaint is resolved in a timely and appropriate manner. If you do not believe your complaint is managed appropriately you have the right to escalate the complaint to the applicable data Protection Authority.

Changes to this privacy policy

Changes to this privacy policy will be posted on our website with an updated revision date


Keys to London Ltd Privacy policy (25 May 2018)